1. Return Eligibility

Eligible products may be returned in accordance with the applicable return requirements. Items should generally be unused, in original condition and accompanied by the original packaging and order information.

2. Non-Returnable Products

Certain products may not be eligible for return because of hygiene, safety, customization, final-sale status or other applicable restrictions. Product-specific exclusions may apply.

3. How to Request a Return

Contact us at service@vuxqeni.com with your order number, the item you wish to return and the reason for the request. Please wait for return instructions before shipping anything back.

4. Damaged, Defective or Incorrect Orders

If an item arrives damaged, defective, incorrect or incomplete, please contact us as soon as possible. Include photographs of the product, packaging and relevant shipping information so we can evaluate the issue.

5. Return Shipping Costs

Responsibility for return shipping costs may depend on the reason for the return. If the issue involves an incorrect, damaged or defective item, please contact us before arranging return shipment.

6. Refunds

Once an approved return has been received and reviewed, eligible refunds will generally be processed through the original payment method where possible. Processing time may vary depending on your payment provider.

7. Exchanges

Exchanges may be available depending on product availability and the reason for the request. Contact customer support before returning an item if you would like to request an exchange.

8. Order Cancellations

If you need to cancel an order, contact us as soon as possible. Cancellation may not be possible once an order has entered processing or shipment.