These Terms and Conditions govern your use of the Vuxqeni™ website and your purchase of products through our online store. By using the website or placing an order, you agree to these terms to the extent permitted by applicable law.

1. Scope & Acceptance

These terms apply to visitors, customers and users of the Vuxqeni™ website. If you do not agree with these terms, please do not use the website or place an order.

2. Eligibility

You must be legally capable of entering into a binding agreement under applicable law to use the website and place an order.

3. Product Information

We make reasonable efforts to provide accurate product descriptions, images, colors, dimensions and specifications. Actual product appearance may vary slightly depending on your device or display.

4. Orders & Acceptance

Placing an order constitutes an offer to purchase. We reserve the right to accept, decline or cancel an order for reasons including product availability, pricing errors, payment problems or suspected fraudulent activity.

5. Pricing, Taxes & Payment

Prices and applicable charges are shown during checkout. Depending on the destination, customers may be responsible for applicable taxes, duties or other charges.

6. Processing & Delivery

Processing and delivery estimates are provided for convenience and are not guaranteed dates. Carrier disruptions, customs, weather, holidays and other circumstances may affect delivery.

7. Returns & Refunds

Returns and refunds are governed by our Return & Refund Policy, including applicable eligibility requirements and exclusions.

8. Damaged or Incorrect Orders

If you receive a damaged, defective, incorrect or incomplete order, please contact us promptly so the issue can be reviewed.

9. Order Cancellations

Cancellation requests should be submitted as soon as possible. Orders that have already entered processing or shipment may not be cancellable.

10. Promotions

Discounts and promotional offers may be subject to additional terms, expiration dates, quantity limits or product exclusions.

11. Product Use

Customers are responsible for using products according to applicable product instructions and ordinary intended use.

12. Bulk Purchases & Resale

We may limit quantities or decline orders that appear to be intended for unauthorized resale, automated purchasing or other activity that interferes with normal customer access.

13. Intellectual Property

Website content, including text, graphics, layouts, designs and other materials, may be protected by intellectual property laws and may not be copied, reproduced or reused without appropriate authorization.

14. Customer Content

If you submit reviews, feedback, photographs or other content, you represent that you have the right to submit the content and that it does not violate applicable laws or third-party rights.

15. Prohibited Conduct

You may not use the website for unlawful activity, fraud, abuse, unauthorized data collection, interference with website operation or activity that infringes the rights of others.

16. Third-Party Services

Our website may rely on third-party services for payment processing, analytics, shipping, hosting and other functions. Third-party services may have their own terms and policies.

17. Events Outside Reasonable Control

We are not responsible for delays caused by circumstances reasonably outside our control, including natural disasters, carrier disruptions, government actions, network failures or other unexpected events.

18. Limitation of Liability

To the extent permitted by applicable law, Vuxqeni™ will not be liable for indirect, incidental, special or consequential losses arising from use of the website or products.

19. Applicable Law & Disputes

These terms are subject to applicable law. Any dispute will be handled in accordance with mandatory rights and legal requirements applicable to the relevant customer and transaction.

20. Updates & Contact

We may update these Terms and Conditions from time to time. Continued use of the website after an update constitutes acceptance of the revised terms to the extent permitted by law.